How Do I Track My Order?

Transparency is a core GreenDrop value. You will never be left wondering about the status of your order — each stage of the journey is communicated clearly.

Order Confirmation

Immediately after checkout, a text confirmation arrives containing your order summary, estimated delivery window, and a reference number. This is your receipt and your point of contact if you need to reach our concierge team.

Dispatch Notification

When your order is prepared and your courier departs, a second message delivers a live tracking link. The link opens a map showing your courier's current position and estimated time of arrival, refreshing continuously for accuracy.

Proximity Alert

As your courier approaches your address, you receive an advance notification — typically a few minutes before arrival. This gives you time to prepare without remaining stationed at the door. We designed this to be informative, not intrusive.

Delivery Confirmation

After a successful handoff, a final message confirms your order has been delivered. Your account history updates immediately, and you are invited to share feedback on the experience.

Questions Mid-Delivery

If anything in the tracking appears unexpected, contact our concierge team directly. We monitor active deliveries and can provide immediate clarification or escalate any concern on your behalf.